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DELIVERY TERMS OF THE ONLINE STORE
GENERALStudio Mintcheva, ID number: FI21917678
Address: Rantapuisto 25, 08100 Lohja, FINLAND
sells products to companies and private individuals of legal age in the EU area.These terms of delivery apply to ordering products in the online store and similar deliveries.
These terms of delivery are valid from 27 March 2024. We can change the delivery conditions unilaterally from time to time, so please familiarize yourself with our delivery conditions in advance every time you order products from the online store.
PRODUCTS AND PRODUCT PRICES
The characteristics and prices of the online store's products are presented in connection with the product presentation.We reserve the right to change prices and shipping costs, so check the prices in the shopping cart before accepting the order. The prices of the products include taxes, which is shown in the shopping cart and in the order confirmation.
DELIVERY COSTS
The shipping costs that may be charged for the order depend on the product (e.g. weight, package size) and the selected delivery method, and they are automatically added to the total of the order. You can see the shipping costs charged for your order in your shopping cart before you accept the order.
ORDERING AND AGREEMENT
You can order products on the website of the online store by moving them to the shopping cart and confirming the order and paying for the contents of the shopping cart in the payment service. When ordering from the online store, you are required to have familiarized yourself with and agree to our delivery conditions valid at any given time. You understand that your order, accepted and confirmed by us, is, except to the extent that is mentioned later on the right of cancellation, binding and gives rise to these terms of deliverywith a contract between us.
PAYMENT AND PAYMENT METHODS
You can pay for your order using the payment methods described in the online store and selectable in the shopping cart.
ORDER AND PAYMENT CONFIRMATION
After a successful order, an order confirmation will be sent to your email, so please enter your email address correctly when ordering. The payment method used is also confirmed in the order confirmation. If for some unexpected reason we cannot confirm your order, we will notify you by email as soon as possible.
DELIVERY METHOD
We will deliver your order using one of the delivery methods mentioned on our website, which you choose when placing the order.
DELIVERY TIME
Our most common delivery times in Finland are 1-5 days, depending on the order and delivery method, and around 14 days elsewhere in the EU. More precise times will be announced in connection with the product options.
RIGHT OF CANCELLATION AND TERMS OF RETURN OF PRODUCTS
Unused products purchased from the online store have a 14-day right of return after picking up the product. The returned product must be unused and in its original packaging. All labels and price tags must also be in place.
Make sure you return all parts, including all manuals and packaging materials. Handle the returned product and its original packaging carefully.
If you have used the product, handled it carelessly, you are responsible for the decrease in value of the product up to the full value of the product. A product returned contrary to the return instructions will not be refunded and the product will not be returned to the customer.
If you want to exchange the product you ordered for another one, return the product you previously ordered and place a new order.
We return the products you return within 14 days of receiving your return. The refund is paid using the same payment method you used when placing the order. We do not refund the delivery and return costs caused by the order, because costs have accrued from the transaction.
RETURN INSTRUCTIONS FOR PRODUCTS SENT FROM FINLAND
1. Report the return freely by email: info@studiomintcheva.com
2. Pack the returned products carefully.
3. Fill out the return form that came with the delivery and put it inside the package to be sent.
4. Deliver the package to be returned and the completed return address card to Posti's collection point.
5. Keep the voucher/receipt you received from the return until you have received a refund for your return.
PRODUCT RETURN INSTRUCTIONS FOR SHIPMENTS OUTSIDE FINLAND
Report the return of the product by email: info@studiomintcheva.com
You will receive detailed product return instructions in your email.
CHECK OF DELIVERY AND OTHER PROBLEM SITUATIONS
Check the delivery as soon as you receive it. If the product is lost or damaged during transport or otherwise does not correspond to your order or is incorrect, please notify us as soon as possible and within 14 days at the latest by email: info@studiomintcheva.com, and we will agree on how to correct the error. In the consumer movement, we comply with the mandatory error liability provisions of the Consumer Protection Act with regard to errors.
We try to resolve disagreements regarding your order primarily by agreement, so please contact our customer service first to resolve the matter.
You can start processing the dispute through ODR. When doing business on the ODR forum, you need information about Studio Mintcheva's email address, which is info@studiomintcheva.com
To the pages of the ODR forum: https://ec.europa.eu/consumers/odr/main/index.cfmevent=main.home.chooseLanguage
CUSTOMER SERVICE
We will help you with questions related to the order. Contact us either by email or phone:
Studio Mintcheva
Telephone number: +358 50 5060 668
LIMITATION OF LIABILITY
Studio Mintcheva is not responsible for any indirect or direct or other damage related to the order, delivery or product, which is caused by any of the above, except until a mandatory provision of the Consumer Protection Act or other mandatory law provides otherwise. the damage in question.